Returns & Exchanges
At ADRIAN KSA, we are committed to your satisfaction and offer a seamless return process within 14 days of delivery for all eligible items. Products must be returned in their original packaging with all tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log into your ADRIAN KSA account and navigate to the 'Order History' section to select the items you wish to return and submit your request.
Prepare the Package
Securely pack the items in their original box, including all accessories, manuals, and the original invoice to ensure a smooth processing experience.
Handover to Courier
Our authorized courier partner will contact you within 48 hours to schedule a convenient pickup time from your registered address in Saudi Arabia.
Quality Check and Refund
Once our warehouse team verifies the condition of the returned goods, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing